Alex Baró || IT Analyst

Fandango

Manage all onboarding procedures for IT department, including account creation in LDAP/Production environment, full desk and peripheral setup, and distribution of third-party software licenses
Work with Sr. Support Analysts to develop Microsoft PowerShell scripts for AD group/user manipulation and reporting, reducing human input and errors within environment
Lead inspections of 13 conference rooms daily and perform project on conference room conversion to complete wireless solutions, reducing average A/V issue count by 30%
Provision Windows 10/OSX laptops using System Center Configuration Manager (SCCM) and JAMF
Administer local & remote user access and permissions for 400+ employees via Group Policy Objects
Edit and create technical documentation for end users on Confluence by Atlassian

Create series of instructional documentation for OneDrive/SharePoint for company-wide migration to Office365 on Windows 10 and OSX 10.14 Mojave, increasing value of introduced technology
Analyze data and produce bi-weekly user participation reports for Office 365 training sessions under Senior Program Manager
Monitor project and tasks on daily basis for adherence to schedule and project scope
Coordinate ongoing projects and services as liaison between project management and project team

Use Adobe Photoshop, Illustrator, and other graphic design tools to design 3-5+ promotional posters and flyers for events monthly
Maintain and update Religious Studies department website in regard to upcoming events and updates on a weekly basis
Ensure website is following Web Content Accessibility Guidelines (WCAG) for ADA-adherence and increased compatibility with all user devices

Configure, image, and repair AURES and DigiPoS POS systems for use in 140+ retail locations
Provide 1st-Level hardware and software support through Serenova Contact Center Software
Troubleshoot 10+ hardware issues daily through ManageEngine ticketing system
Monitor server alerts and logs through Solarwinds Event Manager
Track network statuses and configurations of retail LANs within US stores
Prepare and ship IT hardware for store deployment

Coordinated with 150+ employees to setup company-wide multi factor authentication for individuals, increasing security for entire organization
Resolved end-user issues with computer/peripheral hardware and enterprise computer applications through Spiceworks ticketing system
Performed daily morning procedures to ensure on-premise and cloud applications are functional
Supported office with troubleshooting issues across Windows 10 and Mac OSX devices
Setup and transported A/V hardware for conferences and meetings
Imaged workstations using SmartDeploy imaging software